These terms are written to be read. If anything here is unclear, write to us before you sign up and we will explain it.

Your account

You are responsible for who has access to your account. Turn on multi factor login for every admin, and tell us at once if you think an account was misused.

Plans and billing

Plans are billed monthly or yearly in advance. Upgrades apply at once, downgrades at the end of the billing period. The 14 day trial needs no card and ends on its own.

Fair use

Use Hexwall to protect systems you own or are allowed to manage. Do not use it to test, scan or attack systems without permission.

Uptime

We aim for 99.99% uptime. Enterprise plans include a written agreement with service credits if we miss it.

Ending the agreement

You can cancel any time from the dashboard. Your data stays available for export for 30 days and is then deleted.